Privacy policy
This Privacy Policy describes how YAeSIM (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from YAeSIM.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
1. Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
2. How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to:
Communicate with you,
Provide or improve the Services,
Comply with any applicable legal obligations,
Enforce any applicable terms of service, and
Protect or defend the Services, our rights, and the rights of our users or others.
3. What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
4. Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
* Contact details including your name, address, phone number, and email.
* Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
* Account information including your username, password, security questions, and other information used for account security purposes.
* Customer support information including the information you choose to include in communications with us (e.g., when sending a message through the Services).
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
5. Information We Collect About Your Usage
We may automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include:
* Device information,
* Browser information,
* Network connection details,
* IP address, and
* Other information regarding your interaction with the Services.
6. Information We Obtain from Third Parties
We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:
* Companies that support our Site and Services, such as Shopify.
* Our payment processors, who collect payment information (e.g., bank account, credit/debit card details, billing address) to process payments and fulfill orders.
* When you visit our Site, open emails from us, or interact with our Services or ads, we (or third parties we work with) may automatically collect certain information using tracking technologies such as pixels, web beacons, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third-Party Websites and Links.
7. How We Use Your Personal Information
7.1 Providing Products and Services
We use your personal information to:
* Process payments and fulfill orders,
* Send account and transaction-related notifications,
* Manage your account,
* Arrange shipping, returns, and exchanges, and
* Enhance your shopping experience (e.g., by enabling Shopify to match your account with other Shopify services you may use).
7.2 Marketing and Advertising
We may use your personal information for marketing and promotional purposes, such as sending emails, texts, or postal mail and displaying ads. This may include tailoring our Services and advertising based on your preferences.
For EEA residents: The legal basis for this processing is our legitimate interest in promoting our products (Art. 6(1)(f) GDPR).
7.3 Security and Fraud Prevention
We use your personal information to detect and prevent fraudulent, illegal, or malicious activity. If you register an account, you are responsible for keeping your login details secure.
For EEA residents: The legal basis is our legitimate interest in maintaining a secure website (Art. 6(1)(f) GDPR).
7.4 Communicating with You and Service Improvement
We use your personal information to:
* Provide customer support,
* Improve our Services, and
* Maintain our business relationship with you.
For EEA residents: The legal basis is our legitimate interest in delivering effective services (Art. 6(1)(f) GDPR).
8. Cookies
Like many websites, we use Cookies on our Site. For details on Shopify’s cookie usage, see Shopify’s Cookie Policy(https://www.shopify.com/legal/cookies).
We use Cookies to:
* Power and improve our Site,
* Remember preferences,
* Analyze user interactions, and
* Enable third-party services (e.g., tailored ads).
You can adjust browser settings to remove or block Cookies, but this may affect functionality.
Note: Our Site does not respond to "Do Not Track" signals. Learn more at All About DNT(http://www.allaboutdnt.com/).
9. How We Disclose Personal Information
YAeSIM may disclose your personal information to third parties under specific circumstances in accordance with this Privacy Policy. These disclosures occur when necessary for:
9.1 Service Provision
To vendors and service providers who assist with:
* IT infrastructure and security
* Payment processing (Stripe, PayPal)
* Data analytics (Google Analytics)
* Customer support operations
* Cloud storage and hosting
* Order fulfillment and shipping logistics
9.2 Business Partnerships
To marketing partners and advertisers, who handle your information according to their own privacy policies.
9.3 User-Directed Sharing
When you explicitly consent to disclosure, such as:
* Using social media integrations (Facebook Login)
* Authorizing shipment through third-party carriers
9.4 Corporate Operations
Within the YAeSIM corporate family for legitimate business purposes.
9.5 Legal Compliance
When required by:
* Law enforcement requests (subpoenas, warrants)
* Business transactions (mergers, acquisitions)
* Protection of our rights or user safety
9.6 Data Disclosure Summary (Past 12 Months)
Data Category
Identifiers (contact details, account information)
California Customer Records (purchase history, billing info)
Commercial data (transactions, preferences)
Network activity (usage data, cookies)
Geolocation data
Recipients
Payment processors, IT providers, analytics services
Shipping carriers, customer support platforms
Marketing partners, fraud detection services
Advertising networks, web analytics providers
Content localization services
Sensitive Data Notice: We never disclose sensitive personal information without explicit consent or for profiling purposes.
10. Third-Party Websites Disclaimer
YAeSIM.com may contain links to external sites. Please note:
* We don't control third-party privacy practices
* Social media integrations may expose your data to other users
* Link inclusion ≠ endorsement (unless explicitly stated)
11. Children's Privacy Protection
* Our services are designed for users 16+
* We don't knowingly collect children's data
* Parents may request deletion of accidentally collected minor data
* No actual knowledge of "selling/sharing" under-16 data (as defined by CCPA/CPRA)
12. Security & Data Retention
Protection Measures:
* Enterprise-grade encryption (TLS 1.2+)
* Regular security audits
* PCI-DSS compliant payment processing
Retention Criteria:
* Active account maintenance
* Legal compliance requirements
* Dispute resolution needs
* Typical retention period: 3-7 years post-account closure
13. Your Privacy Rights
Rights:
Access/Know: Obtain copies of stored personal data
Deletion: Request erasure of certain information
Correction: Update inaccurate records
Portability: Receive machine-readable data copy
Opt-Out: Object to data sales/sharing/targeted ads (honor GPC signals)
Processing Restrictions: Limit certain data uses
Consent Withdrawal: Revoke previously given permissions
Appeal: Challenge denied requests
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
14. Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response, you may have the right to appeal our decision (depending on where you live) by contacting us again or lodging a complaint with your local data protection authority. For EEA residents, you can find a list of the responsible data protection supervisory authorities here.
15. International Users
Please note that we may transfer, store, and process your personal information outside your country of residence. Your data may also be handled by staff, third-party service providers, and partners located in these countries.
If we transfer your personal information outside Europe, we will rely on approved transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or equivalent contracts issued by the UK’s relevant authority—unless the destination country has been deemed to provide an adequate level of data protection.
16. Contact
If you have questions about our privacy practices, this Privacy Policy, or wish to exercise your rights, you may reach us at:
Email: info@YAeSIM.com
Mail: Room 1034 Building 2, No.52 Wangmin Road, Nanqiao Town, Fengxian District, Shanghai, China
For the purposes of applicable data protection laws (unless stated otherwise), we are the data controller of your personal information.
Last updated: September 6, 2025
